HX Platform

Problems logging in?

If you have any difficulty logging in, or receive the error "Invalid Login, please try again or contact support" try the following:

  • - Make sure to utilize the email address where you received your initial invitation email.
  • - Your password may have expired.  You can reset your password by clicking on the "Reset Password" link.
  • - If you have unsuccessfully attempted to log in 10 times, your account will be locked. Wait 15 minutes to try again, or click "Reset Password" to choose a new password.
  • - If you are still having trouble, contact your account administrator for further assistance.

System Requirements


  • - Google Chrome latest version (Preferred Browser)
  • - Microsoft Internet Explorer 11 or later


  • - Allowing cookies is required
  • - Pop-up blockers must be disabled for pressganey.com
  • - Ability to open/view PDF files [Adobe® Reader® v8 or higher recommended]
  • - Ability to open/view Zip files [WinZip recommended]

Client Support Desk

If you need further assistance, please email our Client Support Desk at clientsupportdesk@pressganey.com. Our business hours are Monday-Friday, 8am-8pm, EST. Please be sure to provide your client number/organization's name, email address, contact information and details about your request.