Problems logging in?
If you have any difficulty logging in, or receive the error "Invalid Login, please try again or contact support" try the
- Make sure to utilize the email address where you received your initial invitation email.
- Your password may have expired. You can reset your password by clicking on the "Reset Password" link.
- If you have unsuccessfully attempted to log in 10 times, your account will be locked. Wait 15 minutes to try again, or click "Reset Password" to choose a new password.
- If you are still having trouble, contact your account administrator for further assistance.
- Google Chrome latest version (Preferred Browser)
- Microsoft Internet Explorer 11 or later
- Allowing cookies is required
- Pop-up blockers must be disabled for pressganey.com
- Ability to open/view PDF files [Adobe® Reader® v8 or higher recommended]
- Ability to open/view Zip files [WinZip recommended]
Client Support Desk
If you need further assistance, please email our Client Support Desk at firstname.lastname@example.org.
Our business hours are Monday-Friday, 8am-8pm, EST. Please be sure to provide your client number/organization's name, email address, contact
information and details about your request.